Terms and Conditions
Website Use Terms & Conditions (these terms)
- 1. Accessing our website
1.1. Temporary access to our website is permitted and the right to withdraw or amend access remains ours and can be exercised without notice (please see below). No liability is accepted if our site is unavailable for any period of time, for any reason. Handy Services is a trading name of Awesome Home Services Ltd, Reg No. 11147084
1.2. On occasion, access to some parts or our entire website may be restricted to users who have registered with us.
1.3. If you select or are given a user identification code, password, PIN number or any other security information, it must not be disclosed to any third party and must remain confidential at all times. We reserve the right to disable any accounts where in our opinion there is failure to comply with the provisions of these terms.
- 2. Transactions completed on our site and our liability
2.1. As introductory agents for the providers of commercial and domestic services, we are authorised to enter into a contract with you on the providers’ behalf. This will be done by taking your booking enquiry and allocating the job to the relevant provider (PROVIDER) and sending an email confirming the booking details, providing a link to the Terms and Conditions of our Services.
2.2. On your agreement to the Terms and Conditions of our Services has been indicated and the terms sent to you by email set out in writing via the link provided, a contract will commence between you and the Provider.
2.3. You enter into a contract with the Provider and responsibility for service provision remains solely with the Provider. Read the Terms and Conditions of our Services carefully as contracts are legally binding upon receiving your agreement.
2.4. We will continue to be your principal contact whilst you receive services from the Provider although your contract remains with the Provider. We will also process all electronic and non-cash payments on the Provider’s behalf.
2.5. Though every effort is made to select appropriate Providers, the responsibility for the provision of services remains solely with the Provider. We take no responsibility and accept no liability for the provision of the services under the terms of your contract.
2.6. Your feedback regarding Providers is welcome and any issues experienced should be communicated to us immediately on 020 3793 4888.
- 3. Rights to Intellectual Property
3.1. Ownership of the licence of all intellectual property rights on our website remains ours and includes all material published on it. All content is protected by copyright laws and international treaties and all such rights are reserved.
3.2. Printing single copies and downloading extracts from our website for personal reference is permitted.
3.3. You are not allowed to modify the digital or paper copies downloaded or printed off in any way and you must not use images, video, audio or any graphics without the accompanying text.
3.4. The status of us and any identified contributors as authors of the content must always be acknowledged.
3.5. No materials from our website can be used for commercial purpose without first obtaining a licence from our licensors.
- 4. Reliance on posted information
4.1. Materials and commentary posted on our website are not intended to amount to advice and no reliance should be placed on such information.
4.2. We do not accept liability or responsibility for any reliance placed on materials on our website by visitors or by any third party receiving information of any of its contents.
- 5. Changes to our Website
5.1. Our website is updated regularly and content may change without notice. If required, access to our website may be suspended or closed indefinitely.
5.2. Any material on our website may be occasionally outdated and we do not accept any obligation to update such material.
- 6. Liability for material on our website
6.1. Material on our website is not guaranteed and there are no conditions or warranties as to its accuracy. In accordance with law, we and other members of our group and connected third parties hereby expressly exclude:
6.1.1. All conditions, warranties and other terms otherwise implied by statute, the law of equity or common law.
6.1.2. Any liability for indirect, consequential or direct damage or loss incurred by a user in relation to our website or in connection with its use, inability to use or the results of using our website or any websites linked to it together with materials on it, including:
- loss of business
- loss of revenue or income
- loss of contracts or profits
- loss of projected savings
- loss of personal data
- loss of goodwill
- Wasted office or management time; no matter if caused by tort, breach of contract or otherwise, even in cases when it was foreseeable.
6.2. Our liability for personal injury or death arising from our negligence is not affected, nor liability for fraudulent misrepresentation or fundamental misrepresentation or any other liability that cannot be limited or excluded under law applicable.
- 7. Information retained about you and your use of our website
7.2. When using our website, your consent to data processing is implicit and you warrant that all the information provided by you is accurate.
- 8. Material uploaded to our website
8.1. When you make use of a feature allowing you to upload material to our website or to communicate with others using our site, our content standards must be complied with. You undertake to warrant that all contributions comply with our standards set out here and that we are indemnified for any breach of that warranty.
8.2. Material uploaded to our site is considered non-confidential and without copyright and we retain the right to use, copy or distribute it and disclose your identity to third parties claiming your posted material breaches their intellectual property rights or their right to privacy.
8.3. Responsibility or liability for the accuracy of content on our website is not accepted by us if posted by you or any other user of our website.
8.4. We retain the right to remove material or content posted on our website if in our opinion it does not comply with our content standards.
- 9. Hacking, Viruses and other Offences
9.1. Our website must not be misused by intentionally introducing worms, viruses, logic bombs, Trojans or other malicious material or harmful technology. Unauthorised access to our website, the server or any server, computer or database connected to our website is expressly prohibited. Our website must not be attacked via a distributed denial of service or denial of service attack.
9.2. Breaching this provision will result in you being reported to relevant law enforcement authorities by disclosing your identity. In the event of a breach of this provision under the Computer Misuse Act 1990, your right to use our website will immediately cease.
9.3. No liability is accepted for loss or damage caused by viruses, a distributed denial of service attack or harmful technology that may attack your computer hardware and software, data or any other proprietary material when using our site or downloading material posted on it or any website linked to it.
- 10. Links to our Website
10.1. Links to our home page are permitted provided linking is done in a fair and legal way and does not take advantage of our reputation or damage it. You must not establish a link on our website in a way that suggests any form of association, endorsement or approval where none exists.
10.2. A link from any website not owned by you must not be established.
10.3. You must not link to any part of our site than the home page and our website must not be framed on any other website. We retain the right to withdraw permission to link without notice. The linked website must comply in all respects with our content standards, set out here.
10.4. Any requests to make use of material on our website should be addressed to [email protected]
- 11. Links from our Website
11.1. Links from our website only to other websites and resources from third parties are provided for your information.
11.2. We accept no responsibility for the content of other websites or resources linked to ours and we do not control the material represented there. No responsibility for loss or damage resulting from your use of such sites will be accepted by us.
- 12. Applicable law and jurisdiction
12.1. English courts have non-exclusive jurisdiction over claims arising from a visit to our website or any issues relating to a visit to our website. If these conditions are breached, we retain the right to take legal proceedings against you in your country of residence.
- 13. GDPR & Your Data Protection
13.1 All of your data collected during the process of your quotation or/and during the chosen service will be stored safely and securely and will not be shared with anyone.
13.2 We will not use your email address to send you any advertising emails or promotions unless you have subscribed to our form.
13.3 You can at anytime request to unsubscribe and therefore will not receive any emails from us once you have unsubscribed.
13.4 You will continue receiving important emails such as quotations, amended quotation, confirmation and amended confirmation as well.
13.5 Your data will be stored for 36 months and will be automatically deleted once the period of time has passed unless you have chosen to use our services once again during that time.
13.6 You can at any time request to obtain the data that we have stored for yourself and we shall present it to you in 15 business days.
13.7 You can contact us at any time to request additional information or to file a complaint regarding your data.
- 14. Variations
- 15. Concerns
Registering your concerns about material appearing on our website can be done by contacting [email protected]
Thank you for taking the time to read this information.